Frequently Asked Safety Questions

All bulk tanks (60, 120, 250, 500, etc... sized tanks) have a percentage gauge attached to the tank located under the dome of the tank. Reading this gauge will tell you the percentage of fuel left in the tank. 80% is full, so if the needle on the gauge is pointing at 40%, that would mean you have 48 gallons left in a 120-gallon tank or 100 gallons left in a 250-gallon tank.

We recommend calling for a delivery when the gauge on the tank reads 20%. If you use propane for a generator and your power is currently out with the generator running, we recommend calling for a delivery when the gauge reads 40%.

After making a delivery, we will leave a door-hanging envelope with your delivery ticket inside. This delivery ticket will show your name, address, how many gallons were delivered, and the total cost of your delivery. There's some safety information on the back of the ticket as well. This delivery ticket is proof of your delivery.

All propane tanks, regardless of size, are only filled to 80% to protect the tank from being overfilled. Propane is influenced by temperature. In the heat, propane expands, and in cold, propane shrinks. When it's hot outside, propane needs the extra 20% to expand inside the tank. If it doesn't have this 20% cushion for expansion, the pressure relief valve will release and allow propane to escape into the atmosphere. The pressure relief valve is doing what it was designed to do by releasing, but this is best to be avoided, so all propane tanks are only filled to 80%.

If you smell gas, turn the tank off. Under the dome of the tank is the shutoff valve (silver in color); turn that valve to the right until it's hand tight. This will turn the tank off and stop the flow of propane. After the tank is turned off, call us to let us know that you have a suspected gas leak so we can dispatch a technician to repair the leak and make sure everything is safe.

The short answer is no; it will not explode. The Propane Education & Research Council explains it like this, "action movie special effects might leave your customer with the impression that a propane tank can explode just from an impact like a falling tree branch or being hit by a vehicle. But the truth is that propane tanks are very robustly constructed, made of heavy steel, designed to withstand collisions of all kinds, and meet all federal safety standards. Causing a propane tank to explode would be extremely difficult under any circumstances. If an action star needs to cause an explosion in real life, they'd be better off trying something else." A lot of effort is required to make a tank explode in movies, so it is nearly impossible under normal circumstances.

No, you can't lock the dome. In an emergency, access to the valves under the dome must be immediately available. If the tank needs to be turned off, having the dome locked would prevent turning the tank off.

No, as long as it is appropriately stored, the shelf life of propane is forever. This makes it an excellent fuel than gasoline or diesel, which is only suitable for six months to a year for fueling generators.

For safety, we recommend contacting a licensed professional when it comes to lighting the pilot on any appliance. Please get in touch with us to schedule a service appointment.

We recommend contacting a licensed professional for this type of service for safety. Many appliances must be converted from natural gas to propane, which can be a highly complex process. If you have a new appliance, please get in touch with us to have it installed safely and correctly.

Yes, but for auto-fill, we require a tank monitor. If you are interested in this service, please contact us for more information on our tank monitor service.